CALL CENTER SPECIALISTS, EXPERTS, WITNESSES & FORENSIC CONSULTANTS.



A call centre (Commonwealth English) or call center (American English) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.


Chairman Expert Witnesses:

Patrick M. OLeary, BSEE, CISSP, CEH, CHFI

Expert Has Video Resume/CV

Southlake, TX, US

ExpertWitness.com

Over 20 years experience in/with Internet, Computers, Programming, Data Processing, Dating and Social Networking, Community Portals, Engineering, Business Development, Expert Witness, and Litigation Support.



Professional Expert Witnesses:

Dr. Larry Chiagouris

New York, NY, US

BrandMarketing Services, Ltd.

Expert witness experience in marketing and advertising, past Chairman of Advertising Research Foundation, 25 years experience advising Fortune 500 companies and advertising/public relations agencies. A rare combination of an expert who has both substantial experience as a senior executive and an accomplished academician. Particular expertise related to advertising/branding, intellectual property and market/survey research issues. 



Dr. Immanuel Freedman

Escondido, CA, US

Dr. Immanuel Freedman, Inc.

23 years experience of end-to-end design, development and testing of systems, signals and algorithms.




Associate Expert Witnesses:

Mr. Robert C Krause

Toledo, OHIO, US

Emergency Services Consultants, Ltd.

Emergency Services Consultants is an organization designed to provide consultation in the fields of fire department operations, emergency medical services, rescue operations, and law enforcement.



Dr. Robert L Hayes

Brentwood, TN, US

Carrefour Research

25 years expertise providing data analysis and expert testimony on matters relating to call centers



Mr. Florio A. Giolli

Clearwater, FL, US

Empire Data Labs

Expert witness and technical team member in a several large anti-trust civil cases in The Supreme Court of Michigan and Arizona.I provide advice on suspected strategic potential anti-trust violations.



Mr. Paul D. Linnee, ENP

Minneapolis, MN, US

Emergency Communications Strategies

Services relating to 911 and CAD event and dispatch creation for litigation. Specializes in large dispatch center event recreation and alanysis



IMS ExpertServices

Nationwide, , US

We'll find you the best expert and the search is FREE OF COST. We're a seasoned expert services firm that delivers superior experts through custom search, with unrivaled accuracy.



MR. NEIL G WOODS

Pickerel, WI, US

TELE COM MANAGEMENT ASSOCIATES

Uniquely qualified and experienced in all operational aspects of telephony. Experienced in criminal and civil litigation, Federal and Civil venues, Arbitration experience. 100+ matters since 1985.



ForensisGroup, Inc.

Pasadena, CA, US

Mercy Steenwyk, Director

Your technical and scientific expert resource since 1991 that can give you the TECHNICAL ADVANTAGE and the COMPETITIVE EDGE in your cases. Highly quality experts in hundreds of disciplines. Thousands of satisfied clients. Competitive rates.



Susan Sansby

Newton, MA, US



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More Details:

A call centre (Commonwealth English) or call center (American English) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

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