15 Years aviation experience in operations, fueling, loading supervision, cockpit crew briefing, notams, flight plans, safety, check-in, gates, worked for Embraer and attended ground school with simulator training for the ERJ 135, 140, 145. Reliablity analyst 5 years. Created database for tracking reliability issues, problems, relayed to engineers. Worked with SB's, AD's, traveled extensively to handle hundreds of aircraft for Contenintal Express, American, U.S. Air, etc. Conducted detailed analysis and searched for solutions to problem areas with aircraft. Used Powerpoint presentation and Excel to conduct presentations to senior Airline Management, and Maintenance Management.