Mr. Barry Bookman

230 Carlisle Way
Benicia CA, 94510

Short Description:
18+ years in the auto repair industry as management and an automotive technician. Expertise in shop practices, auto repairs/maintenance, shop/mechanic regulatory compliance, and management practices.
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I have worked in the automotive industry for over 18 years, starting as an entry-level mechanic and working my way to management. I currently offer my services as a consultant and expert witness primarily in the areas of shop and labor practices, automotive repairs and maintenance, and regulatory compliance. In 2002, at the age of 42, I fulfilled a lifelong goal and attended and graduated the Police Academy at Napa Valley College. Not wanting to be a full-time police officer, (I am in process to be a reserve officer) I returned to the automotive industry. I also chose not to return to management, as I wanted more flexibility to be with my family and offer my services as a consultant. My work history follows: Employment History 2001 - Present Consultant and Expert Witness Automotive issues, primarily shop and labor standards and practices and regulatory compliance. 09/03 - Present Customer Service Advisor Wayne Stead Cadillac 2390 North Main Street 1/03 - 7/03 Police Academy Cadet and Graduate Napa Valley College 8/01 - 11/02 Service & Body Shop Manager Napa Chrysler, Inc. 9/00 - 6/01 Parts & Service Director (over two dealerships) Sonic Automotive First Dodge and First Ford 5/00 - 9/00 Service Manager Turner Nissan 8/99 - 5/00 Service Manager Michael Steads Hilltop Chrysler Plymouth Jeep 3/99 - 8/99 Service Advisor Vacaville Dodge Chrysler Plymouth Jeep 9/95 - 3/99 Service Manager Service Advisor Michael Steads Walnut Creek Jeep Eagle Olds GMC 9/86 - 9/95 Service Manager Service Advisor Shop Foreman and Technician Lloyd Wise Nissan Honda Olds GMC Certifications & Industry & Community Involvement - Police Officers Standards and Training Certified - July 2003 - Benicia Emergency Response Team Member - State of California Dept. of Justice Handgun Safety Certificate Instructor - Certified National Rifle Association Instructor - Chrysler New Dealer Conference, Troy, MI Attendee, 2000 - OSHA Regulatory Seminar, Pleasanton, CA Attendee, 2000 - Chrysler Warranty Conference, Detroit, MI Attendee, 1999 - Gold Certified Service Manger Chrysler, 1999 - Nissan Master Technician, 1993 - Automotive Apprenticeship Certificate of Completion - Chabot College, 1990 Principal Duties & Skills - Supervise and direct employees. - Resolve customer concerns and complaints. - Implement employee guidelines to better serve customers. - Implement follow-up procedures to improve CSI. - Plan and implement all service advertising. - Track and schedule technician training. - Schedule safety meetings, perform shop inspections and effect repairs to keep the shop a safe working environment and in full compliance with OSHA requirements. - Track advisor and technician productivity, counsel and train when required. - Implement corporate, dealer, and governmental, policies and procedures for service advisors and technicians. - Hire, motivate, discipline, counsel and terminate employees when necessary. - Fluent with Reynolds & Reynolds computer systems. - Familiar with ADP computer systems. References available upon request.
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