Diane Morrow, Inc.

P.O. Box 639
Angels Camp CA, 95221

Short Description:
ProvidersWeb is an international residential care organization, which has over 13,000 members.

ProvidersWeb's newsletters The Aspirin Tablet and Activity Corner are sent out to over 6000 subscribers. Currently ProvidersWeb publishes over 3000 documents, I have written most of them. These documents are published in the form of complete downloadable manuals, hard copy books and single downloadable efiles. As of July 31, 2009, these documents have been downloaded 221,307 times.

Video Resume:
Contact Information:
BIO / Resume / CV:

Curriculum Vitae   


Areas of Expertise

Care Standards :  I am a Licensed Nursing Home Administrator, "LNHA" which is a medical professional.  This enables me to testify about the differences between a Community Care Facility verses a Convalescent or Skilled Nursing Facility.   

Types of Facilities: Residential Care Facilities for the Elderly "RCFE", Adult Residential Facilities for the Developmentally Disabled "ARF-DD", and Adult Residential Facilities for the  Mentally Ill "ARF-MI". 

Standard of Care: My areas of expertise include regulatory compliance, adult abuse, personal care services, fall precautions, protective supervision, dementia care, dietary services, medication management, business operations, staff management and training, activities, resident's rights, household maintenance, admissions, record keeping, and emergency services.


I.  Position: Chief Executive Officer

             2000 - Present
-, Inc.  Angels Camp, CA

    ProvidersWeb is an international residential care organization, which has over 13,000 members. ProvidersWeb's newsletters The Aspirin Tablet and Activity Corner are sent out to over 6000 subscribers.  Currently ProvidersWeb publishes over 3000 documents, I have written most of them.  These documents are published in the form of complete downloadable manuals, hard copy books and single downloadable efiles.   As of July 31, 2009, these documents have been downloaded 221,307 times. 

    Every file ProvidersWeb publishes has to do with helping caregivers get the tools, policies, procedures, forms, check-off lists, training programs and information they need so that they can provide better care.  Everything I write and teach comes from the roots of care giving ethics, quality assurance and risk management principles. 

    Books/Manuals that I have authored are available on  If you were to print out all the ProvidersWeb's books I have written there would be 23 books, over 6000 pages


    Quality Assurance and Risk Management Instructor

    I currently teach classes on Quality Assurance and Risk Management Practices to all types of health care providers and care givers.  I am approved to teach Quality Assurance and Risk Management to Doctors, Administrators, Nurses, Therapists, Residential Care Administrators, Group Homes and Adult Resident Care Facilities. 

      California Vendor Approvals:  

      Board of Registered Nursing Vendor #CEP 15042

      Date Issued 2/272008 - Expires 2/28/2010 

      Board of Medical Examiners -Nursing Home Administrator Program Vendor #CEP 00001723   Date Issued 11/14/2008 - Expires 10/31/2010 

      Community Care Licensing:  

      RCFE (Residential Care Facility for the Elderly) Vendor #1000778-740-2

      Date Issued 4/23/2009 - Expires 4/22/2011 

      ARF (Adult Residential Facility) Vendor #1000778-735-2

      Date Issued 4/23/2009 - Expires 4/22/2011 

      GH (Group Homes) Vendor #1000778-730-2

      Date Issued 4/23/2009 - Expires 4/22/2011 

      Course Approvals:  

      A Higher Calling - Caring About Care

      Quality Assurance and Risk Management:

      RCFE - CEU #778-0803-14972

      ARF - CEU #778-0803-14971

      GH - CEU #778-0803-14970 

II. Position: Chief Executive Officer

    October 1986 - Present    Grace Estates Retirement Centers, Inc. Angels Camp, CA

    As Administrator and CEO, I designed and built a 30-bed residential care facility for the elderly, and expended to 49-bed facility within a year.  Gracewood Manor CCL Lic.# 050310568 was a Residential Care Facility for the Elderly "RCFE", with an approved Dementia Waiver.  We were also vendorized to care for Developmentally Disabled and the Mentally Ill.  For 10 years we handled all of the County's adult abuse emergency placements.  I worked every job in the facility.  The care facility was closed by Cal-Trans for a bi-pass in December of 2004. 

III. Consultant/Expert Witness

    1992 to 2009  Self Employed

    Expert Witness Work - Self-employed as an expert witness specializing in residential care.  Review and provide reports on legal cases; depositions, other work as assigned and court testimony.   

    Consultant Work   - Trouble shoot problem areas for both small business owners and large corporations. Help set up new businesses. Conducted facility surveys, audits, and made recommendations for improvements.  Designed policies & procedures for facilities. 

IV.  Publisher/Writer/Editor

    1996 to 2000 - Residential Care Publications -  "RCP"  

    Books written & published:

    1996 THE WORKS -

          RCF/ALF Admission's Manual

    1996 When Your Parent Needs Care

    1. RCF/ALF Employee Manual

    V.  Chief Executive Officer / Instructor/ Public Policy Advocate

      1990 to 1995 - American College of Community Care Education  "ACCCE"  

      As Lead Instructor I taught thousands of care providers and supervised over 10 professional teachers, including Shelia Burley, RN the person who wrote most of the original RCFE regulations for the State of California.  I created various regulation subscription manuals that ACCCE's published that pertained to residential - assisted living - community care facilities.  I led ACCCE's Network of Associations, which coordinated advocacy efforts for industry improvements statewide.   

      Chief Editor of ACCCE's NETWORK NEWS, which had over 12,000 readers.    

      Books authored and published by American College of Community Care Education:

      1994 Personal Care Aide Training

      1993 ARF - DD Administration Manual (Co-authored with Marylyn Meredith)

      1990 - 1995  RCF Administration Manual 

      Created curriculum and instructed the following courses:

      Certified Residential Care Administrator for the Elderly (CRCA-E) State Approved

      I taught the first RCFE Administrator Certification Class in 1990.

      Before it was required by the state I also taught:

      Certified Residential Care Administrator - Developmentally Disabled (CRCA-DD)

      Certified Residential Care Administrator - Mentally Ill/Disabled (CRCA-MD)  

      Continuing education classes instructed:

      Residential Care Administrator Polices & Procedures, Business Management,

      Labor Laws - Staff Management, General Laws & Regulations, Psychosocial Needs of the Elderly, RCF Medication Management, Admission-Retention-Assessment and

      Community and Support Services.

      Past Educational Vendor License Numbers for ACCCEs:

      Board of Registered Nursing - BRN - 10233

      Board of Examiners for Nursing Home Administrators - BENHA - 1375

      Community Care Licensing - CCL - 91C1234-006


    VI.  Owner/Operator

      1984 - 1987 Grace Manor - Owner/Operator 6 bed RCFE facility in San Andreas, CA 

      As the owner operator I did most all the care and services myself.  I had a part-time employee 20 hours a week and family to help me.  The services provided included care and supervision, medication assistance, plus basic services such as meals, housekeeping and activities.  This business evolved into the 30-bed facility.

    VII.  Skilled Nursing Facility "SNF" Experience

      Employed from 1977 to 1986 in various Skilled Nursing Facilities.  

      Administrator in Training "AIT"  Positions held:

      AIT - Acting Administrator  - St. Michael's Convalescent Hospital Hayward, CA

      AIT - Asst. Administrator - Hayward Convalescent Hospital

      AIT - Asst. Administrator - Majestic Pines Convalescent Hospital 

      Other positions held:

      Admission Coordinator - St. Michael's Convalescent Hospital- Hayward CA

      Medical Records Coordinator - Majestic Pines Convalescent Hospital  - Hayward, CA

      Social Service Director - Essex's Convalescent Hospital Oakland CA and Mark Twain Convalescent Hospital San Andreas

      Activity Director - Park Merritt and Alpha Convalescent Hospital Oakland CA

      Program Manager - HRC Sunshine Program San Andreas - trained Home Health Aides


    VIII, Family Caregiver Experience

      Over the years I have taken care of several family members due to their illness or age.   Great-Grandma - broken hip

      Great Uncle Jack  - Cancer

      Grandpa Denny - Severe Alzheimer's and Heart Conditions

      Brother-in-law - Bob - Cancer

      Grandma Denny - Cancer

      Grandpa White -96 year old with seizure disorder 



    BA Equivalent

      • The Board of Examiners of Nursing Home Administrator's (BENHA) program.  The total of my course units are equivalent to a Bachelor's Degree (120+ units).  I successfully completed program, college unit requirements.  Licensed as a Nursing Home Administrator in 1981.


    • 1976-1977- College of the Redwoods Field's Landi ng, Eureka CA
    • 1978-1980 Chabot College - Hayward, CA
    • 1981 Peralta College - Oakland, CA 

      Additional College Training

      • 1988 Andon College - Stockton, CA  Certified Medical Assistant program (30 units )
      • 2009 FEMA Emergency Management Institute- Emergency Management Training   (19 classes over 12 units)

      Licenses and Certificates

    • 1978 Certified Activity Director
    • 1981 Licensed Nursing Home Administrator "LNHA" # 4089
    • 1988 Certified Medical Assistant
    • 1992-1994 Registered Lobbyist

    Boards and Committees:

    • 1997/1998  Served on Governor Wilson's Secured Perimeter Committee for Alzheimer and Dementia (residents residing in Residential Care Homes for the Elderly, this group set the standards for dementia care in RCFEs and CCFs). 
    • 1995/1996 Served as an Executive Board Member for the National Institutes for Health's Residential Care Project under Dr. Newcomer, SFU  This project help set the standards for RCFEs and CCFs all across the nation.
    • From 1991 through 1994 I served on many committees, boards and workgroups for California Department of Health and Human Services Division of Community Care Licensing's Central Operations Branch, Sacramento, CA
    • 1996-1997 Served on the Board of Directors for CHAOS a Group Home for Troubled Teens in San Andreas, CA
    • 2003-2005 Served on the Board of Directors for Common Ground, a Tri-County Senior Meals on Wheels program based in Jackson CA


    Expert's Content:
    Expert's Categories:
    None Selected
    RSS Feed