18+ years in the auto repair industry as management and an automotive technician. Expertise in shop practices, auto repairs/maintenance, shop/mechanic regulatory compliance, and management practices.

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I have worked in the automotive industry for over 18 years, starting as an entry-level mechanic and working my way to management. I currently offer my services as a consultant and expert witness primarily in the areas of shop and labor practices, automotive repairs and maintenance, and regulatory compliance. In 2002, at the age of 42, I fulfilled a lifelong goal and attended and graduated the Police Academy at Napa Valley College. Not wanting to be a full-time police officer, (I am in process to be a reserve officer) I returned to the automotive industry. I also chose not to return to management, as I wanted more flexibility to be with my family and offer my services as a consultant. My work history follows: Employment History 2001 - Present Consultant and Expert Witness Automotive issues, primarily shop and labor standards and practices and regulatory compliance. 09/03 - Present Customer Service Advisor Wayne Stead Cadillac 2390 North Main Street 1/03 - 7/03 Police Academy Cadet and Graduate Napa Valley College 8/01 - 11/02 Service & Body Shop Manager Napa Chrysler, Inc. 9/00 - 6/01 Parts & Service Director (over two dealerships) Sonic Automotive First Dodge and First Ford 5/00 - 9/00 Service Manager Turner Nissan 8/99 - 5/00 Service Manager Michael Steads Hilltop Chrysler Plymouth Jeep 3/99 - 8/99 Service Advisor Vacaville Dodge Chrysler Plymouth Jeep 9/95 - 3/99 Service Manager Service Advisor Michael Steads Walnut Creek Jeep Eagle Olds GMC 9/86 - 9/95 Service Manager Service Advisor Shop Foreman and Technician Lloyd Wise Nissan Honda Olds GMC Certifications & Industry & Community Involvement - Police Officers Standards and Training Certified - July 2003 - Benicia Emergency Response Team Member - State of California Dept. of Justice Handgun Safety Certificate Instructor - Certified National Rifle Association Instructor - Chrysler New Dealer Conference, Troy, MI Attendee, 2000 - OSHA Regulatory Seminar, Pleasanton, CA Attendee, 2000 - Chrysler Warranty Conference, Detroit, MI Attendee, 1999 - Gold Certified Service Manger Chrysler, 1999 - Nissan Master Technician, 1993 - Automotive Apprenticeship Certificate of Completion - Chabot College, 1990 Principal Duties & Skills - Supervise and direct employees. - Resolve customer concerns and complaints. - Implement employee guidelines to better serve customers. - Implement follow-up procedures to improve CSI. - Plan and implement all service advertising. - Track and schedule technician training. - Schedule safety meetings, perform shop inspections and effect repairs to keep the shop a safe working environment and in full compliance with OSHA requirements. - Track advisor and technician productivity, counsel and train when required. - Implement corporate, dealer, and governmental, policies and procedures for service advisors and technicians. - Hire, motivate, discipline, counsel and terminate employees when necessary. - Fluent with Reynolds & Reynolds computer systems. - Familiar with ADP computer systems. References available upon request.

Automotive Motor Vehicle Car Accident Car Auto Shop Mechanic Auto Technician Car Dealership Auto Dealership Dealership Car Repair Auto Repair Repair Car Maintenance Auto Maintenance Auto Shop Auto Regulations Shop Regulations Auto Shop Regulations Auto Repair Industry Automotive Technician

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