I have worked in the automotive industry for over 18 years, starting as an entry-level mechanic and working my way to management. I currently offer my services as a consultant and expert witness primarily in the areas of shop and labor practices, automotive repairs and maintenance, and regulatory compliance. In 2002, at the age of 42, I fulfilled a lifelong goal and attended and graduated the Police Academy at Napa Valley College. Not wanting to be a full-time police officer, (I am in process to be a reserve officer) I returned to the automotive industry. I also chose not to return to management, as I wanted more flexibility to be with my family and offer my services as a consultant. My work history follows:
Employment History
2001 - Present
Consultant and Expert Witness
Automotive issues, primarily shop and labor standards
and practices and regulatory compliance.
09/03 - Present
Customer Service Advisor
Wayne Stead Cadillac
2390 North Main Street
1/03 - 7/03
Police Academy Cadet and Graduate
Napa Valley College
8/01 - 11/02
Service & Body Shop Manager
Napa Chrysler, Inc.
9/00 - 6/01
Parts & Service Director (over two dealerships)
Sonic Automotive
First Dodge and
First Ford
5/00 - 9/00
Service Manager
Turner Nissan
8/99 - 5/00
Service Manager
Michael Steads Hilltop Chrysler Plymouth Jeep
3/99 - 8/99
Service Advisor
Vacaville Dodge Chrysler Plymouth Jeep
9/95 - 3/99
Service Manager
Service Advisor
Michael Steads Walnut Creek Jeep Eagle Olds GMC
9/86 - 9/95
Service Manager
Service Advisor
Shop Foreman and Technician
Lloyd Wise Nissan Honda Olds GMC
Certifications & Industry & Community Involvement
- Police Officers Standards and Training Certified - July 2003
- Benicia Emergency Response Team Member
- State of California Dept. of Justice Handgun Safety Certificate Instructor
- Certified National Rifle Association Instructor
- Chrysler New Dealer Conference, Troy, MI Attendee, 2000
- OSHA Regulatory Seminar, Pleasanton, CA Attendee, 2000
- Chrysler Warranty Conference, Detroit, MI Attendee, 1999
- Gold Certified Service Manger Chrysler, 1999
- Nissan Master Technician, 1993
- Automotive Apprenticeship Certificate of Completion - Chabot College, 1990
Principal Duties & Skills
- Supervise and direct employees.
- Resolve customer concerns and complaints.
- Implement employee guidelines to better serve customers.
- Implement follow-up procedures to improve CSI.
- Plan and implement all service advertising.
- Track and schedule technician training.
- Schedule safety meetings, perform shop inspections and effect repairs to keep the shop a safe working environment and in full compliance with OSHA requirements.
- Track advisor and technician productivity, counsel
and train when required.
- Implement corporate, dealer, and governmental, policies and procedures for service advisors and technicians.
- Hire, motivate, discipline, counsel and terminate employees when necessary.
- Fluent with Reynolds & Reynolds computer systems.
- Familiar with ADP computer systems.
References available upon request.
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