Mr. Radley M. Smith
Productivity/Quality Improvement, LLC
3188 Rumsey Drive
Ann Arbor MI, 48105
My field is quality control in the automotive supply chain. I was the Ford Motor Company author of QS-9000, the harmonized quality requirements for DaimlerChrysler, Ford and GM.
BIO / Resume / CV:
Education: High School: Penncrest High School, Media, PA College Preparatory, 1959 Undergraduate: The Pennsylvania State University BA in Labor-Management Relations, 1964 Graduate: Eastern Michigan University, Ypsilanti, MI MBA in Management, 1975 Employment: Ford Motor Company 10/12/64 to 10/31/94 Assignments as: Production Foreman Quality Control Analyst Warranty Reduction Analyst Supplier Quality Assurance Engineer Foreman gage, layout & receiving inspection Product Design Engineer Business Planning Associate Corporate Quality Associate Assignments at: Ypsilanti Plant, General Parts Division HQ, Sheldon Road Plant, Climate Control Product Engineering Office Climate Control Division HQ World Headquarters Manufacturing Staff Represented Ford as the co-author of QS-9000 Quality System Requirements and Production Part Approval Process (PPAP) KPMG Quality Registrar 10/30/94 to 6/30/01 Director Automotive Division Responsible for technical leadership in the automotive sector and for sales and marketing in the Midwest. Management Resources International, Saline MI. 7/1/01 to 9/1/03 Associate Director Quality System Responsible for course development and delivery for automotive disciplines and for supporting sales efforts. BSI Management Systems, Reston, VA 2/1/02 to present Group Leader Automotive Support of sales and marketing in the automotive sector. Productivity/Quality Improvement LLC Ann Arbor, MI 1/1/02 to present Principal Provision of consulting and expert witness services Publications: Books: The QS-9000 Answer Book, Paton Press, Chico, CA (3 editions 1996, 1997, 1998) The ISO/TS 16949 Answer Book (in preparation) Articles: Making the Transition for QS-9000 to ISO/TS 16949, Quality Digest, March, 2002. A Roadmap to 21st Century Automotive Quality, The Informed Outlook, American Society for Quality, volume 6, number 11, November, 2001. What Tier Ones Say about Quality, Actionline, Automotive Industry Action Group, September, 2001. Paving the Way to Automotive Consistency, co-authored with Jesse Jones and Vanessa R. Franco, Quality Digest, August, 2000. ISO/TS 16949: Successor to QS-9000?, Quality Digest, August, 1999. Presentations: Making the Horse Pull the Cart The Real Benefit of ISO/TS 16949, Proceedings - Outlook on Quality Standards Conference, Dearborn, MI, September 30, October 1, 2002.