CALL CENTER |
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A call centre (Commonwealth English) or call center (American English) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
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EARTHQUAKES |
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An earthquake is a sudden and sometimes catastrophic movement of a part of the Earth's surface. Earthquakes result from the dynamic release of elastic strain energy that radiates seismic waves. Earthquakes typically result from the movement of faults, planar zones of deformation within the Earth's upper crust. The word earthquake is also widely used to indicate the source region itself. The Earth's lithosphere is a patch work of plates in slow but constant motion (see plate tectonics). Earthquakes occur where the stress resulting from the differential motion of these plates exceeds the strength of the crust. The highest stress (and possible weakest zones) are most often found at the boundaries of the tectonic plates and hence these locations are where the majority of earthquakes occur. Events located at plate boundaries are called interplate earthquakes; the less frequent events that occur in the interior of the lithospheric plates are called intraplate earthquakes (see, for example, New Madrid Seismic Zone). Earthquakes related to plate tectonics are called tectonic earthquakes. Most earthquakes are tectonic, but they also occur in volcanic regions and as the result of a number of anthropogenic sources, such as reservoir induced seismicity, mining and the removal or injection of fluids into the crust. Seismic waves including some strong enough to be felt by humans can also be caused by explosions (chemical or nuclear), landslides, and collapse of old mine shafts, though these sources are not strictly earthquakes. These sources will also show a different seismogram than earthquakes
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INFORMATION SYSTEMS |
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As an area of study it is commonly referred to as information technology management. The study of information systems is usually a commerce and business administration discipline, and frequently involves software engineering, but also distinguishes itself by concentrating on the integration of computer systems with the aims of the organization. The area of study should not be confused with computer science which is more theoretical in nature and deals mainly with software creation, or computer engineering, which focuses more on the design of computer hardware.
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