CALL CENTER |
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A call centre (Commonwealth English) or call center (American English) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
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CRYOGENICS |
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Cryogenics is a branch of physics (or engineering) that studies the production of very low temperatures (below −150°C, −238°F or 123K) and the behavior of materials at those temperatures. Cryonics is the nascent technology of cryopreserving humans and animals with the intention of future revival. Unlike cryogenics and cryobiology, cryonics is not an established science and is viewed with skepticism by most scientists and doctors today (although there are many scientists involved in cryonics[1]). As a technology, cryonics seeks to apply the results of many sciences, including cryobiology, cryogenics, rheology, emergency medicine, etc.
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ELDER CARE / ABUSE |
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Elder abuse is a single or repeated act or lack of appropriate action, occurring within any relationship where there is an expectation of trust, which causes harm or distress to an older person.
Elderly care or elder care is a broad term encompassing such services as assisted living, adult day care, long term care, nursing homes, hospice care, and Alzheimer's care.
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IVR - INTEGRATED VOICE RESPONSE SYSTEMS |
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In telephony, interactive voice response, or IVR, is a computerised system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as "yes", "no", or numbers in answer to the voice prompts.
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