CALL CENTER |
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A call centre (Commonwealth English) or call center (American English) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
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FLOODING |
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A flood (in Old English flod, a word common to Teutonic languages; compare German Flut, Dutch vloed from the same root as is seen in flow, float) is an overflow of water, an expanse of water submerging land, a deluge. In the sense of "flowing water", the word is applied to the inflow of the tide, as opposed to the outflow or "ebb".
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